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Personnel Security Investigation Portal (PSIP)

The Personnel Security Investigation Portal is the system used by requesters to request a background investigation for a subject/applicant.

Prior to registering for a PSIP account, please coordinate registration with your higher command security office.

To register to be a Requester, please visit the PSIP website at: https://www.psip.army.mil 

As of December 1, 2011, an AKO account and CAC authentication is required for PSIP login

Please direct all questions and concerns to: usarmy.apg.inscom.mbx.psip-requesters@mail.mil 


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Personnel Security Investigation Center
of Excellence (PSI-CoE) Customer Support Center (CSC)


Please contact the PSI-CoE CSC with any questions or concerns.
Number: (410) 278-4194 or DSN: 312-298-4194
Email: usarmy.apg.inscom.mbx.psip-questions@mail.mil

The PSI-CoE CSC is open Monday-Thursday 0600-2400 and Friday 0600-2200. All times are EST.


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AIES Fingerprints

Use digital fingerprints when possible! - eFP Capture Submission memo

When only hardcopy fingerprints are available, please use the following Guidelines for Completing Fingerprint Cards.

In an effort to improve the timeliness of investigation submissions for our customers, hard copy fingerprint (FP) cards will be sent directly to the PSI-CoE for processing. OPM will mail a copy of the fingerprint results back to the submitting organization's Security Office Identifier (SOI) address on file. The FP results can assist organizations in their interim suitability/security determination process.

The PSI-CoE will also accept the hard copy FP cards for childcare requests and submit all required documentation in one package to OPM for childcare requests.

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